Shalala - Playa del Carmen

38Th Street Between 5Th And 1St Ave., Playa del Carmen, Mexicoshow map
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Rooms and Guests
2Guests1room
Highlights
9
SuperbBased on  13 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

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Overview

Shalala Hotel is situated in the heart of Playa del Carmen in 25 minutes walking distance from Espacio Natura. The hotel is a good example of Mexican architecture in Playa del Carmen.

Guests can easily get to Cenote Chaak Tun, which is approximately 2.7 km away. The venue is set within 2 km from Playa del Carmen city center.

Placed near restaurants and bars, the hotel offers a rooftop terrace and a swimming pool for on-site relaxation.

Shalala Hotel is around 55 minutes' drive from Cancun International airport.

Rooms

For a perfect stay at Shalala Hotel guests can make use of free Wi-Fi, pay television, an individual safe, a patio and a balcony featured in elegant rooms. Bathrooms come with a bathtub and a shower.

Eat & Drink

Guests can dine at Los Tabernacos Bistro Lounge and Ah Cacao Chocolate Cafe 5 minutes walking distance from the hotel.

Services

Shalala Hotel provides guests with laundry, room service and tour/ticket assistance.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby for free.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Free parking

Free on-site car park

Luggage storage
24-hour services
Food/ Drinks

Restaurant

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Laundry

Services

  • Paid airport shuttle
  • Laundry
  • Tours/Ticket assistance
  • Wedding services

Dining

  • Restaurant

Spa & Leisure

  • Outdoor swimming pool

Room features

  • Terrace
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
PetsPets are allowed on request.
Cancellation
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Location
  • Nearby
  • Restaurants
  • City landmarks
Kool Beach ClubKool Beach Club1700 ft
Plaza Quinta AlegriaPlaza Quinta Alegria3000 ft
5th Avenue (Avenida 5)5th Avenue (Avenida 5)3500 ft Playa del CarmenMexico
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Los Tabernacos Bistro LoungeLos Tabernacos Bistro Lounge1400 ft1st Avenue North between 10 y 12
Ah Cacao Chocolate CafeAh Cacao Chocolate Cafe2400 ft5th Ave & Constituyentes
Kaxapa FactoryKaxapa Factory2400 ftAv Constituyentes, betwen 10 and 15 avenues
Oh LalaOh Lala2900 ftCalle 14 bis between 10th & 15th Av.
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GolfCourse(Mahi)GolfCourse(Mahi)2.5 mi
Mahi Golf CourseMahi Golf Course2.5 mi
Rio SecretoRio Secreto5.5 miCarretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur
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Getting around
Airports
Playa Del Carmen (PCM)1.4 mi
Cancun International (CUN)30.3 mi
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Reviews
8.8
SuperbBased on  13  reviews
  • 7.8
    Fabulous

    Especially the owner Guillaume was very friendly and helpful!!! The Hotel is located close to the sea (only 3 min walk), rather on the edge of the busy 5th avenue (also with some very nice restaurants / cafes / bars in the close surrounding).

    We had some "difficulties" in the beginning (had problems finding the hotel because there was no sign) and the breakfast was only then ok when the owner arranged it. Maybe these problems were due to the low season and will be fixed soon.

  • 9.2
    Superb

    The owners were very helpful when it came to making sure we were comfortable. They had a cancellation the day we checked in and offered us the larger room/apartment at the same cost of what we were going to pay for the smaller. They lit candles all around the property at night, even on our stairs leading up to our room/apartment. They had someone come in the afternoon and spray for mosiquotes inside. We did not see a single mosiquito in the room that night. Owners were very attentive the entire stay.

    No a/c in the room/apartment we stayed in. The owners said they were in the process of remodeling every room/apartment, so possibly this will not be an issue when it gets remodeled.

  • 9.6
    Exceptional

    A beautiful oasis at the quieter north end of a very busy town, just a block's walk to one of Playa's nicest stretches of beach. The hotel's proprietors were charming and helpful, and the resident dogs gave us a friendly greeting each evening. The rooms (actually whole houses) were uniquely designed with the most interesting details and natural materials. Everything here was a delight.

    Cash only payments require a little advance planning.

  • 9.6
    Exceptional

    This is a beautiful tree house style experience in the middle of the playa so it's not for those in search of the all inclusive hotel vacation. Omar (the owner) went above and beyond the call of service to help us while we were there. We got a parking fine on the first day. He personally came down to the police station and sorted the problem out for us. He also got on the phone with our car hire company and sorted out a problem we were having with our breaks. For a whole hour he was on the phone.

  • 9.2
    Superb

    The owners were very helpful when it came to making sure we were comfortable. They had a cancellation the day we checked in and offered us the larger room/apartment at the same cost of what we were going to pay for the smaller. They lit candles all around the property at night, even on our stairs leading up to our room/apartment. They had someone come in the afternoon and spray for mosiquotes inside. We did not see a single mosiquito in the room that night. Owners were very attentive the entire stay.

    No a/c in the room/apartment we stayed in. The owners said they were in the process of remodeling every room/apartment, so possibly this will not be an issue when it gets remodeled.

  • 10.0
    Exceptional

    Great hotel, nice rooms, very very helpfull/nice staff. One night we asked to cool a bottle of wine, and when we came back to the room there were candles and the wine on ice! Great romantic surprise! The location is also very good, 3 min from the beach, with good restaurants around. Definitelly recommended!

  • 4.6
    Guest rating

    Omar the owner was very friendly and helpful.

    Mosquitos. Everyone in the party was bitten. The rooms were fumigated but not all the windows had mosquito netting. Breakfast was juice and dry bread.

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Highlights
9
SuperbBased on  13 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)1.4 mi
Cancun International (CUN)30.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room